Frequently Asked Questions
Everything you need to know about your b.box experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific garment measurements listed.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your request and receive a pre-paid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, b.box ships to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
How should I care for my b.box garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of each piece.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.